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IMPORTANT AUDIO TELLER INFORMATION
EFFECTIVE FEBRUARY 1ST, 2011
There will be changes in how you will access your accounts through our audio
teller system!
REMEMBER: THE FOLLOWING CHANGES
BEGIN FEBRUARY 1ST!
To begin, call: 901-321-1234
For account information: press 1
Enter your member number followed by # (pound key)
Enter your password (this has not changed) followed
by # (pound key)
For transactions: press 1
For inquiries: press 2
To change your password: press 3
To enter a different member number: press 4
To repeat the menu: press 9
To return to first menu: press * (star key)
To end your call: press 8
To speak to a member service representative: press 0
When doing transactions in the new audio system, the codes for your share IDs
will change. Your member number will remain the
same, but the ID for your checking account, for example, will be 0019
instead of 190. And your money market ID will be 0300
instead of 300. Follow the audio-tellers promptings for help in
knowing the correct share IDs.
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